Effective Date: 06/06/2025 

RL Galleries respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) (Australia), as well as relevant global standards where applicable. This policy explains how we collect, use, disclose, and store your personal data. 

 

Who We Are 

RLGalleries (ABN: 61 813 154 784) is the data controller for all personal information collected via our website and related services. 

We do not intentionally market to individuals under the age of 18. If you are under 18, please ensure you have a parent or guardian’s permission before using our website. 

 

What Personal Information We Collect 

We may collect the following information from you: 

• Full name 

• Email address 

• Shipping and billing address 

• Phone number (if provided) 

• Payment information 

• Details of your orders, enquiries, preferences, and interactions with our website 

• Technical data such as IP address, browser type, device type, and pages visited 

 

Why We Collect Your Data 

We collect and use your data for purposes including: 

• Fulfilling your order and delivering your artwork 

• Communicating with you about your order status or customer support queries 

• Sending optional marketing communications (if you opt in) 

• Understanding how our website is used to improve user experience 

• Preventing fraud or abuse of our services 

• Complying with legal obligations 

We will only use your data where we have a lawful basis to do so—such as contract fulfilment, your consent, legal compliance, or our legitimate business interests. 

 

Third-Party Services 

We share your data only with trusted service providers when necessary to operate our business, including: ​

• Shipping companies 

• Analytics tools (e.g. Google Analytics) 

These services are bound by confidentiality and are not permitted to use your information for their own purposes. 

We do not sell your data. 

 

International Customers 

As an Australian-based business with global customers, we comply with applicable local privacy regulations and safeguard your information regardless of your location. 

 

Data Storage & Security 

Your personal information is stored securely using encrypted systems and secure servers. We restrict access to authorised personnel only and maintain safeguards to prevent unauthorised use or disclosure. 

In the unlikely event of a data breach that may affect your rights or privacy, we will notify you and the relevant authorities as required by law. 

 

How Long We Keep Your Data 

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including for legal, tax, accounting, or reporting requirements. After this period, we securely delete or anonymise your data. 

 

Your Rights 

Under Australian law and applicable global standards, you have the right to: 

• Access the personal information we hold about you 

• Request correction of inaccurate or outdated information 

• Withdraw consent (for marketing) at any time 

• Request deletion of your data in certain circumstances 

• Make a complaint if you believe we have breached your privacy rights 

To exercise any of these rights, please contact us via the details below. 

 

Contact Us 

If you have any questions about this policy or wish to make a complaint, contact us at: 

📧 sales@RLGalleries.com.au
We aim to respond within 5 business days. 

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. 

 

Changes to This Policy 

We keep this Privacy Policy under regular review to reflect changes in legal obligations or our business practices. The current version was last updated on 06/06/2025. 

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